Fade O’Clock Barbershop
Effective Date: 19/03/2026

1. OVERVIEW
At Fade O’Clock Barbershop, we aim to provide high-quality grooming services and products. This Refunds & Returns Policy outlines the conditions under which refunds, returns, or exchanges may be accepted.
Please read this policy carefully before making a purchase or booking a service.

2. IMPORTANT NOTICE
Currently, products displayed on our website are primarily for informational and promotional purposes and may not be available for direct online purchase.
This policy applies only if a product purchase is completed either:
In-store, or
Through any future online sales functionality

3. SERVICES (NON-REFUNDABLE)
All barbering services (e.g., haircuts, grooming services) are:
Non-refundable once completed
Subject to customer satisfaction at the time of service
If you are not satisfied, please inform your barber immediately so we can address your concerns.

4. RETURN ELIGIBILITY (PRODUCTS)
If product sales are available, you may request a return under the following conditions:
The item must be unused
The item must be in its original packaging
The return must be requested within 14 days of purchase (in line with EU consumer law)
Proof of purchase is required

5. NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
Opened or used grooming products (e.g., pomades, hair products)
Personal care items once unsealed
Any item not in its original condition

6. HOW TO INITIATE A RETURN
To request a return, please contact us at:
📧 oclockfade@gmail.com
Include:
Your name
Proof of purchase
Description of the issue
We will review your request and provide further instructions.

7. REFUNDS
Once your return is received and inspected:
You will be notified of approval or rejection
If approved, refunds will be processed within 5–10 business days
Refunds will be issued via the original payment method, where applicable

8. LATE OR MISSING REFUNDS
If you have not received your refund:
Check your bank account
Contact your payment provider
Contact your bank
If the issue persists, contact us at:
📧 oclockfade@gmail.com

9. EXCHANGES
We only replace items if they are:
Defective
Damaged at the time of purchase
To request an exchange, contact us via email before returning the product.

10. RETURN SHIPPING
Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping service
Return Address:
📍 48 Georg Borg Olivier St, St Julian’s, Malta

11. FEES & DEDUCTIONS
We reserve the right to:
Deduct shipping costs from refunds
Refuse returns that do not meet the conditions

12. SALE ITEMS
Sale or discounted items may:
Not be eligible for refunds
Only be eligible for exchange (case-by-case basis)

13. CONTACT
For any questions regarding refunds or returns:
Fade O’Clock Barbershop
📧 oclockfade@gmail.com
📍 48 Georg Borg Olivier St, St Julian’s, Malta

© 2026 Fade O’Clock Barbershop. All rights reserved.